The Lotus-Heart

Archives: April 2020

Level 2

Posted on

At level 2 we have re-opened but with extra measures in place, so you will notice some differences from when you’ve visited us before.

We would like to take the time to share with you the measures we have put in place while we operate at alert level 2. We take the safety of our customers, employees and suppliers very seriously and have a position in our operation that is based on the current advice from the Ministry of Health (MOH) and other government agencies.

We request of our customers:

  • For everyone’s health and safety, that if you are unwell or self-isolating that you do not come onto our premises.
  • To observe signage and instructions from our staff.
  • That you complete our Customer Contact Tracing Register.
  • To maintain physical distance from all others of at least one metre when on the premises.

For your reassurance, we are taking at a minimum the following steps:

  • Following requirements by ensuring all customers are:
  • Seated when they are dining at our premises.
  • Separated by ensuring we are following Ministry of Health guidance between groups of customers of 1 metre.
  • Ensuring where possible, when seated, that you and the group you are with will have one server and that they observe the physical distancing guidelines.
  • Ensuring where possible, when seated, that you and the group you are with will have one server and that they observe the physical distancing guidelines.
  • Ensuring that our staff maintain good hygiene, particularly hand hygiene and good cough/sneeze etiquette.

A Contact Tracing Register will be kept for all staff, customers and suppliers that interact with our business. This is in order to maintain records to enable contact tracing and we will provide these records to the Ministry of Health and/or the relevant District Health Board on request. We give you our full assurance that we will not keep or store any information in these records for any other purpose and they will be destroyed after 2 months as per the guidelines.

Along with our routine cleaning we are taking extra steps to sanitise all surfaces, high touch surfaces and tables and chairs after each use. Our staff are trained appropriately in food hygiene practices which reinforce a clean environment for us all. We have a current Food Control Plan registered with MPI.

We hope this confirms our commitment to our people – our staff and suppliers, and you, our customers.

Thank you for your ongoing support. Your understanding is greatly appreciated. We welcome your feedback and wish to thank you for supporting us.